Related skills
account management renewals cross-functional collaboration healthcare data reporting📋 Description
- Manage day-to-day client relationships; act as primary contact.
- Lead regular client meetings to review priorities and next steps.
- Track client issues, requests, risks, and follow up.
- Coordinate internal teams (product, engineering, analytics) to support clients.
- Monitor SLAs, performance metrics, and client deliverables.
- Translate reporting into clear, actionable client updates.
🎯 Requirements
- Bachelor's degree or equivalent professional experience.
- 3+ years in customer success, account management, or similar client-facing role.
- Experience managing multiple workstreams with strong attention to detail.
- Build and maintain relationships with stakeholders across levels.
- Strong verbal and written communication, including meeting facilitation.
- Comfort working with data, dashboards, metrics, and KPIs.
🎁 Benefits
- Free medical, dental, and vision insurance for employees on select plans.
- $1740 annual contribution into qualifying HSAs.
- UNLIMITED time off.
- Matching 401(k) plan.
- Mac laptop and accessories.
- Company-paid short-term and long-term disability.
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