Client Success Manager

📋 Description

• Serve as strategic partner to clients, aligning SeatGeek tech with goals to drive revenue.
• Identify opportunities across product adoption, commercial improvement, and fan experience.
• Lead business reviews and deliver insights that support renewals, adoption, and client success.
• Leverage client relationships to generate advocacy through case studies and referrals.
• Manage daily communication, resolve issues, and build trust with a portfolio of clients.
• Travel to client events as needed (up to 25-30%).

🎯 Requirements

• 4+ years in client-facing roles in SaaS, tech, or entertainment.
• Track record of driving client outcomes and improving business performance.
• Deep understanding of commercial/financial aspects and P&L impact.
• Strong communication and presentation skills; able to simplify complexity.
• Data-driven; experience with Looker and Google Suite or similar tools.
• Willingness to travel (~25-30%); Bachelor's degree preferred.

🎁 Benefits

• Flexible work environment allowing you to work in-office or 100% remotely.
• A WFH stipend to support your home office setup.
• Unlimited PTO.
• Up to 16 weeks of fully-paid family leave.
• 401(k) matching.
• Health, vision, dental, and life insurance.