Client Success Manager

📋 Description

• Act as client advocate; drive adoption, retention, and health.
• Build executive relationships; identify stakeholders and expansion.
• Conduct regular success planning and QBRs; demonstrate value and next steps.
• Ensure training and adoption of Avetta products; collaborate cross-functionally.
• Own client account health; partner with Implementation/PS; drive improvements.
• Document client interactions in SFDC/Wrike; share insights with marketing.

🎯 Requirements

• 3+ years in enterprise SaaS customer-facing or supplier management.
• Bachelor's degree or equivalent experience.
• Experience with SFDC, CRM tools, JIRA; MS Office.
• Excellent verbal, written, interpersonal skills.
• Highly organized, collaborative, proactive; strong stakeholder management.
• PMP or project-management experience a plus.