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data analysis customer success salesforce saas stakeholder management📋 Description
- Drive client adoption and program success, aligned to business priorities
- Advise clients on learning strategies addressing business challenges
- Build and maintain stakeholder relationships for ongoing engagement
- Monitor health metrics like adoption, utilization, and engagement
- Identify risks to client success and activate action plans
- Lead program launches and enablement across the lifecycle
🎯 Requirements
- 3+ years in customer success, consulting, or account management in SaaS
- Demonstrated ability to drive adoption and engagement across a client portfolio
- Strong ability to build relationships and influence stakeholders and leaders
- Analyze customer data and translate insights into actionable recommendations
- Proven ability to manage a book of business in a fast-paced environment
- Strong written, verbal, and presentation skills for client-ready recommendations
🎁 Benefits
- Work from anywhere within the US for most roles
- Medical, Dental, and Vision Insurance
- Flexible PTO
- 401K - 100% vested with ~4% match
- 12 Paid Holidays
- Company Laptop
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