Related skills
account management salesforce saas jira zendesk📋 Description
- Be the primary contact for 120+ client accounts.
- Onboard, support, and guide clients through renewal.
- Collaborate with the Implementation Specialist and Lead.
- Drive retention and growth with proactive engagement.
- Communicate clearly and kindly across teams.
- Document interactions for seamless cross-team alignment.
🎯 Requirements
- Proven experience in client success or account management.
- SaaS experience is a plus.
- Strong communication and relationship-building skills.
- Problem-solving mindset with proactive client engagement.
- Tech-savvy; experience with Zendesk, Salesforce, or Jira.
- Ability to triage client issues and coordinate with teams.
🎁 Benefits
- Medical, dental, vision, life, and pet coverage.
- Flex PTO and wellness budgets.
- Professional development and wellness budgets.
- 401(k) with company match.
- Volunteer Time Off.
- Hybrid work arrangement in Ann Arbor area.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!