Client Success Manager

📋 Description

• Manage and grow a portfolio of high-value accounts, aligning with client goals.
• Own clients through deployment, launch, optimization, renewal.
• Proactively solve client issues by anticipating needs.
• Identify and lead growth opportunities to expand Array products.
• Work cross-functionally with Product, Marketing, and Deployment teams.
• Maintain knowledge of industry trends, regulatory changes, and market dynamics.

🎯 Requirements

• 5+ years in B2B Client Success, managing strategic accounts with ~$5M ARR.
• Proven track record of managing and expanding high-impact relationships, preferably in finance.
• Exceptional interpersonal skills with a history of retaining and growing accounts.
• Entrepreneurial mindset with ownership of account success.
• Knowledge of the financial industry and growth opportunities for financial institutions, fintechs, and credit services is a plus.
• Belief that AI reshapes work and using it to accelerate outcomes.

🎁 Benefits

• Medical, dental, and vision premiums covered 100% for employees; 70% for dependents.
• Unlimited PTO and sick leave plus 14 company holidays.
• 401k match up to 4% with immediate vesting.
• Generous parental leave for all parents.
• $1,000 desk setup subsidy for remote office.
• $100/month to subsidize wifi/cell phone expenses.