Client Success Manager

📋 Description

• Own a portfolio of existing clients, driving platform usage, spending growth, and stronger outcomes.
• Meet or exceed quarterly spending and usage targets across your portfolio.
• Build relationships with key Sales and Marketing stakeholders to understand priorities, uncover opportunities, quantify budgets, and develop gifting strategies that support client goals.
• Develop strategic roadmaps for clients that justify long-term financial investment in initiatives.
• Lead strategic conversations on gifting best practices, providing clear recommendations that increase gift redemption, drive increased spend, and impact client outcomes and ROI.
• Advise platform admins and day-to-day senders on how to better leverage Reachdesk for campaigns, automation, fund management, and broader platform adoption.

🎯 Requirements

• 3+ years of experience in Client Success, Account Management, Sales, or other commercially oriented client-facing roles, with a track record of meeting or exceeding revenue targets.
• Background in subscription-based SaaS or other recurring-revenue environments, ideally in a consultative setting where success depends on driving usage and commercial outcomes.
• Strong commercial instinct and problem-solving ability, with the ability to identify opportunities, bring clear recommendations, and create momentum across an existing book of business.
• Proven ability to build credibility and relationships across multiple stakeholders, particularly within Sales, Marketing, and related teams.
• Confident communicator who can educate, influence, and challenge clients thoughtfully to drive stronger outcomes, while tailoring complex concepts for both technical and non-technical audiences.
• Highly proactive, organized, and persistent, with sound judgment and the ability to manage multiple priorities in a fast-paced scale-up environment.

🎁 Benefits

• Competitive salary, stock options, and 401(k) matching
• Dental, hearing, vision, and life insurance
• Flexible PTO
• Collaborative culture with innovative, fun, and dedicated people