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customer support saas onboarding demos ticketing📋 Description
- Own end-to-end client onboarding and rollout.
- Be the go-to for platform usage, support, and troubleshooting.
- Lead product demos; explain features and buying flows.
- Collaborate with Sales, Tech, Product, and Design for a seamless journey.
- Provide training and ongoing support to unlock platform potential.
- Manage daily client relationships, incidents, and data needs.
🎯 Requirements
- Experience in SaaS customer support, ticketing, or event mgmt.
- Hands-on troubleshooting of technical issues.
- Fluent in English and Spanish.
- Strong communication; able to lead product demos.
- Tech-savvy, detail-oriented, client-focused.
- Comfortable cross-functional collaboration with internal teams.
🎁 Benefits
- Flexible schedule.
- Real impact in a high-growth global category leader.
- 40% discount on Fever events and experiences.
- Day-one responsibility and growth.
- Great work environment; international team.
- 23 vacation days + your birthday off.
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