Related skills
customer success coaching performance metrics training enablement📋 Description
- Collaborate with CS leaders and sellers to identify skill gaps.
- Develop and deliver targeted training on value-based CS.
- Partner with Product to turn roadmaps into CSM readiness and adoption assets.
- Utilize role-playing exercises to reinforce CS skills and scenarios.
- Provide ongoing coaching to apply CS methodologies.
- Track metrics to improve training impact and GRR.
🎯 Requirements
- Proven trainer/enablement experience in Customer Success.
- Track record coaching CS teams in complex environments.
- Strong facilitation and role-playing skills.
- Excellent communication and presentation skills.
- Analytical mindset; experience measuring performance and impact.
- Adapt coaching to individual and team needs.
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