Client Success Director, Ascend Family Office

Added
7 days ago
Type
Full time
Salary
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Related skills

crm customer success compliance financialplanning relationshipmanagement

πŸ“‹ Description

  • Serve as primary/secondary contact for family principals, coordinating internal teams.
  • Prepare for weekly meetings with member families; drive ad-hoc projects.
  • Advise on tax, estate, and insurance strategies with domain experts.
  • Collaborate with investment team on asset allocation and cash plans.
  • Monitor portfolio progress and coordinate with operations on reporting.
  • Contribute to business development, onboarding new families and expanding services.

🎯 Requirements

  • Strong understanding of financial markets, investments, and financial planning.
  • 7+ years in client success, client service, or similar roles.
  • High EQ and extroverted social skills.
  • Familiar with client relationship management and customer service.
  • Excellent communication, negotiation, and presentation skills.
  • Self-starter who can manage multiple priorities and stay organized.
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