Client Success Director

📋 Description

• Lead a Client Success team; own end-to-end relationships for strategic accounts in Brazil with global scope.
• Drive retention and revenue growth through data-driven, consultative approach.
• Deliver executive-level Business Reviews with C-suite and HR/Finance leaders, translating usage data to ROI.
• Translate usage data into ROI narratives; advocate improvements to reduce churn and increase value.
• Champion AI adoption and cross-functional collaboration to scale client success.
• Build a culture of client obsession and operational excellence with scalable playbooks.
• Live the mission: promote wellbeing within client orgs and teams.

🎯 Requirements

• Bachelor’s Degree.
• Experience in Client/Customer Success or Account Management in SaaS, HR tech, or employee benefits.
• Experience managing people managers or senior leads.
• Skilled with complex multi-stakeholder accounts (HR, Finance, Procurement, C-suite).
• Experience with CRM platforms.
• Data-driven and analytical mindset; proven to hit targets in B2B.
• Fluency in English and Portuguese.
• Demonstrated experience using AI tools.
• Background in wellness, benefits, or HR tech is a plus.

🎁 Benefits

• WELLHUB: Free Gold+ membership with onsite gyms, digital fitness programs, and wellness resources; up to 3 family members.
• WELLZ: Emotional wellbeing program with therapy sessions (52 per year) and on-demand content.
• HEALTHCARE: Health, dental, and life insurance.
• FLEXIBLE WORK: Hybrid and remote options with home office reimbursement.
• PAID TIME OFF & PARENTAL LEAVE: Vacations after 6 months plus extra days; 100% paid parental leave.