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crm account management saas excel ms-powerpoint📋 Description
- Serves as the primary post-sale point of contact for clients
- Act as trusted advisor to guide clients to value and ROI
- Manage a portfolio of high-touch accounts to drive positive outcomes
- Oversee post-sale activities including ROI planning and QBRs
- Use industry/product knowledge to drive adoption and renewal
- Identify renewal risk and growth opportunities to expand revenue
🎯 Requirements
- 15+ years of post-sale client management experience
- Bachelor's degree required
- Master's degree preferred
- Technical acumen to connect client goals with product capabilities
- Excellent verbal and written business communication
- Cross-functional experience with Product, Sales, Support, and Ops
🎁 Benefits
- Generous paid time off in your first year
- Up to 16 weeks paid parental leave after one year
- Paid sick time to care for yourself or family
- Education assistance and extensive training resources
- Do Good Program: volunteer days and donation matching
- Competitive 401k with company matching
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