Client Success Associate

📋 Description

• Build strong client relationships as trusted partner for mental health products.
• Handle day-to-day inquiries: eligibility, enrollment materials, invoicing, and support.
• Support implementations and operations by managing action items and timely client communications.
• Identify opportunities to expand product engagement with clients.
• Generate and analyze client-level reporting on engagement and outcomes.
• Become a product expert and internal champion to improve Big Health products.

🎯 Requirements

• At least 1 year of enterprise account management experience.
• Ability to work both collaboratively and independently with minimal supervision.
• Strong problem resolution and ability to engage diverse stakeholders to resolve issues.
• Strong empathy for customers and their success.
• Ability to manage deadlines and priorities in a fast-paced environment.
• Outstanding written and verbal communication skills.

🎁 Benefits

• Generous vacation policy.
• Professional development fund.
• Flexible working arrangements.
• Stock options.
• Remote-first company with US-based role.