Meet with client contacts (C-Suite, VPs, execs) to demo solutions and set a timeline.
Partner with CXM, Onboarding, Systems, Payroll, and HRBPs on Time & Attendance and PTO integrations.
Serve as primary knowledge resource post-implementation; triage CXM/Payroll questions.
Lead internal and external trainings and maintain/update the knowledge base.
Create and maintain resource materials, SOPs, and Knowledge Articles.
Execute renewals and maintain operations in Sequoia’s Benefits Administration systems.

🎯 Requirements

Strong project management skills.
Excellent client service mindset and relationship skills.
Ability to lead trainings for employees, managers, and admins.
Collaborate with cross-functional teams (CXM, HRBP, Payroll).
Detail-oriented with data requirements and training schedules.
Outstanding communication and presentation abilities.

🎁 Benefits

Integrity
Passion for service
Innovative
Growth oriented
Focused on relationship building

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