Client support via live chat, email, and phone; triage and resolve issues.
Onboarding & KYC: guide clients through onboarding and compliance steps.
Platform demonstrations: walkthrough trading platform features for confident trading.
Feedback & insights: analyze client feedback to drive improvements.
Cross-functional liaison: coordinate with teams to escalate issues.
Market awareness: monitor market trends to provide informed support.
Trust & relationship building: nurture long-term client relationships.

🎯 Requirements

Language: English & Chinese (C1+).
Interpersonal communication: engage professionally and build rapport.
Active listening & problem-solving: diagnose issues and propose solutions.
Adaptability & learning agility: thrive in fast-moving trading industry.

🎁 Benefits

Competitive Salary
Work-Life Harmony
Generous Time Off
Employee Referral Program
Comprehensive Health & Pension Benefits
Workation Wonderland
Volunteer Days

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