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customer support kyc english email chinese📋 Description
- Support clients at all levels
- Answer questions and resolve issues via live chat, email, and calls
- Assist clients with KYC procedures
- Provide a tour of the trading platform
- Build client trust through professional support and training
- Understand financial markets and the competitive landscape
🎯 Requirements
- Proficiency in English and Chinese (C1+)
- Advanced interpersonal and communication skills
- Ability to listen to clients and team needs; find solutions
- Flexible shifts including nights and weekends (remote nights/weekends)
- Excellent verbal and written communication
🎁 Benefits
- Competitive salary and recognition
- Work-life harmony
- Generous paid time off
- Employee referral program
- Health & pension benefits
- Workation: 30 remote days
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