Related skills
saas windows customer service ios ticketing systems📋 Description
- Manage inbound calls and emails; provide remote applications support.
- Assist customers with basic software and hardware troubleshooting.
- Document customer interactions in Flash ticketing system.
- Prioritize inquiries to meet service levels and deadlines.
- Escalate complex issues with clear docs for faster resolution.
- Contribute to the client knowledge base with solutions.
🎯 Requirements
- 2+ years in customer service or tech support (SaaS preferred).
- Bilingual in Spanish and English (written and spoken).
- High School diploma or equivalent (higher education a plus).
- Working knowledge of iOS and Windows PC environments.
- Experience using ticketing systems.
🎁 Benefits
- Hybrid schedule at Metro Plaza office.
- Private medical insurance (Humano) coverage.
- Gym and meal subsidies for work-life balance.
- Competitive salary with annual base bonus.
- Vacation bonus and Dominican benefits.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!