Provide remote applications support via email and phone.
Assist customers with basic software and hardware troubleshooting.
Document customer interactions (calls, follow-ups, escalations) in Flash ticketing system.
Prioritize inquiries to ensure urgent cases receive timely attention.
Escalate complex issues with clear docs for faster resolution.
Contribute to knowledge base with common requests and resolutions.

🎯 Requirements

Basic troubleshooting of software and hardware issues.
Prior technical and customer support experience.
Working knowledge of iOS and Windows PC environments and their components.
Experience using ticketing systems.

🎁 Benefits

Hybrid schedule at Metro Plaza office.
Private Medical Insurance (Humano) – supplemental coverage.
Gym and meal subsidies to support work-life balance.
Competitive salary with annual base bonus.
Vacation bonus and all legal Dominican benefits.

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