Provide remote support via email and phone.
Assist customers with basic software/hardware troubleshooting.
Document customer interactions in Flash ticketing system.
Prioritize inquiries to meet service levels for urgent cases.
Escalate unresolved issues with clear documentation for faster next-tier resolution.
Contribute to the knowledge base with common requests and solutions.

🎯 Requirements

Basic troubleshooting of software/hardware issues.
Prior technical and customer support experience.
Working knowledge of iOS and Windows PC environments.
Experience using ticketing systems.
2+ years in customer service or tech support.
Bilingual in Spanish and English.

🎁 Benefits

Hybrid schedule at Metro Plaza office.
Private Medical Insurance (Humano) – supplemental.
Gym and meal subsidies to support work-life balance.
Vacation bonus and Dominican benefits.

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