Participate in client meetings including escalation discussions
Ensure team executes client activity and engages Client Service Leads, Directors, and other internal teams
Review daily performance of client deliverables (onshore and offshore)
Ensure team meets and/or exceeds daily work volumes and productivity metrics
Identify and communicate trends or areas for improvement
Provide operational performance reports to client leadership weekly

🎯 Requirements

5-7 years of direct industry or equivalent experience
3+ years team lead/management experience
Delegation, directing and leading change
Managing quality and a customer service mindset
Fact-based management and strong leadership communication
Team building, coaching and developing others
Workload prioritization across large projects and teams

🎁 Benefits

Quarterly bonus incentive plan
Comprehensive benefits package
Equal Opportunity Employer

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