Client Services Manager, Home Care

📋 Description

• Lead client services delivery; ensure schedules are filled with quality care.
• Serve as primary contact for clients and families; resolve concerns.
• Partner with caregivers, clinical teams, and staff for onboarding and problem-solving.
• Support referrals, intakes, service conversion, and ongoing case management.
• Maintain accurate documentation and use systems to manage client data.
• Identify best practices; coach teammates and support training.

🎯 Requirements

• Strong judgment, professionalism, and service commitment.
• Organized under pressure; clear communication; balance needs.
• Experience growing/managing a caseload; min 1 year.
• Prior supervisory experience.
• Ability to communicate effectively in English.
• Home care, health care, or recruiting experience a plus.

🎁 Benefits

• Medical, dental, and vision coverage.
• Paid holidays, vacation, and sick time.
• 401(k) with company match.
• Employer-paid life insurance.
• Employee Assistance Program.
• Tuition reimbursement.