Collaborate with the Co-Director of Support Services to manage end-to-end hiring
Establish workflows and frameworks for the new team and intake handling
Design protocols for fielding inquiries and escalation to the right divisions
Oversee daily operations: ticket queues, workload, escalations
Provide real-time coaching and regular 1-on-1 feedback
Facilitate onboarding and training of new hires

🎯 Requirements

Bachelor's degree or 4+ years of equivalent experience
Supervisor role with 4+ years of management experience
5+ years in customer service; tech industry preferred
Experience with Zendesk or Jira ticketing
Experience with CRM software, HubSpot preferred
Ability to set clear expectations for direct reports

🎁 Benefits

100% employee health care coverage
Paid time off for holidays, vacation, and sick time
401k with company match
On-site HQ with snacks and games
Adjacent nature reserve for on-site staff

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