Client Services Associate I, Oncology

📋 Description

• Serve as the face of BillionToOne for customers including physicians.
• Respond to inquiries by phone, email, and web from customers.
• Explain technology, products, and test status to customers.
• Document all communications and follow-ups clearly.
• Collaborate with the lab to ensure timely test results.
• Enter and qualify new customer data into CRM and LIMS.

🎯 Requirements

• 1+ years of client-facing experience.
• 4-year college degree (or equivalent).
• CRM tools experience (Salesforce, Zendesk) a plus.
• Strong organizational skills with multiple assignments.
• Ability to work in a fast-paced environment.
• Excellent verbal, written, and presentation skills.

🎁 Benefits

• Open, transparent culture with weekly Town Hall meetings.
• Medical benefits with premiums paid and dependents coverage.
• Generous parental leave (16 weeks, 100% pay).
• Fertility benefits coverage.
• 401(k) with 4% company match.
• On-site lunches and campus perks.