Client Services Associate I

📋 Description

• Engage customers to resolve issues and deliver a great experience.
• Respond to inquiries via phone, email, and web from physicians, offices, and patients.
• Maintain accurate documentation of all communications and follow-ups.
• Collaborate with the lab to ensure timely test results delivery.
• Obtain missing information from physicians to complete test orders.
• Participate in cross-functional projects to strengthen Customer Service.

🎯 Requirements

• 1+ years of client-facing experience.
• 4-year college degree (or equivalent in experience).
• Experience with CRM tools (Salesforce, Zendesk, etc.).
• Advanced organizational skills with ability to multitask.
• Ability to work in a fast-paced environment.
• Outstanding verbal, written, and presentation skills.

🎁 Benefits

• Generous medical benefits; employee premiums paid for select plans.
• 4% company retirement match.
• 16 weeks of fully paid parental leave.
• On-site lunches and campus perks.
• Free on-site EV charging.
• Open, transparent culture with weekly Town Hall meetings.