Client Services Associate, Home Care

📋 Description

• Manage a small caseload and schedule services.
• Coordinate with clients, families, and field staff with care.
• Proactively troubleshoot service issues and escalate concerns.
• Provide backup to the Client Services Manager on scheduling and staffing.
• Help ensure staff credentialing and compliance before care.

🎯 Requirements

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Comfort in a fast-paced office with changing priorities.
• Proficiency with computers and ability to learn scheduling/documentation systems.
• Alignment with The BAYADA Way and client focus.
• 1+ year of experience in customer service, healthcare, or admin (preferred).

🎁 Benefits

• PTO, paid holidays and sick time
• Medical/dental/vision coverage
• 401(k) with company match
• Employer-paid life insurance
• Employee Assistance Program
• Tuition reimbursement