Client Services Account Manager

📋 Description

• Resolve customer issues; liaise with internal teams; follow up to resolution.
• Coordinate onboarding with policyholders and brokers; conduct prospect calls.
• Conduct quarterly claims reviews with policyholders and brokers.
• Use company systems and databases; maintain a diary to manage accounts.
• Collaborate with leadership to improve service practices; foster cross-department relationships.
• Participate in training and demonstrate mastery of material.

🎯 Requirements

• Bachelor's degree from an accredited four-year college required.
• Preferred: WCCA, WCCP, CPWC-IND, ARM, CPCU, Self-Insured; valid US driver's license.
• 3+ years CA workers’ compensation claim handling or customer service.
• Able to read/write simple instructions and present information to customers.
• Basic math; able to solve practical problems.
• Strong workers’ compensation industry knowledge.

🎁 Benefits

• Hybrid Work Schedule (up to 2 days work from home)
• Paid Time Off
• Paid Holidays
• Immediate Vesting of Retirement Savings + Company Match
• Group Health Insurance (Medical, Dental, Vision)
• Life and AD&D Insurance