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customer support kyc spanish english financial markets๐ Description
- Support clients at all levels.
- Answer questions on service operations; resolve issues via live chat, email, and calls.
- Assist clients with KYC procedure.
- Provide a tour of the trading platform.
- Build trust and satisfaction through support and training.
- Stay aware of competitive landscape and financial markets.
๐ฏ Requirements
- Proficiency in English & Spanish - C1+.
- Advanced interpersonal and communication skills.
- Ability to listen to clients and your team's needs and find solutions.
- Ability to work a flexible shift schedule, including nights and weekends (weekend and night shifts are remote).
- Excellent communication skills, both verbal and written.
๐ Benefits
- Work-Life Harmony: Hybrid-friendly schedule.
- Generous Time Off: Annual leave policy.
- Employee Referral Program.
- Comprehensive Health & Pension Benefits.
- Workation: 30 extra remote days worldwide.
- Volunteer Days: Two paid days each year to support causes you care about.
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