Related skills
ms office customer service digital platforms multichannel support data entry systems📋 Description
- Handle pre- and post-transaction client queries online, via email and phone.
- Deliver timely, professional responses and meet SLA/KPI targets.
- Identify upsell opportunities with Sales to meet client needs.
- Promote use of digital tools by demonstrating online platforms.
- Support data collection and reporting; assist in trend analysis.
- Hybrid work: onsite 2-3 days weekly; hours 9am–6pm.
🎯 Requirements
- Client-facing experience with professional phone manner.
- Experience in high-volume service delivery; deadlines-driven.
- Desirable: Financial Services exposure.
- Proficient in MS Office and computerized data entry systems.
- Strong attention to detail and self-motivation.
- Team player with stakeholder collaboration and problem solving.
🎁 Benefits
- Bonus for Polish language.
- Career growth in a global organization.
- Flexible office days (6–10 per month).
- Health, disability, and life insurance.
- Paid holidays and life-event leave policies.
- Work from abroad up to 60 days per year.
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