Client Service Research Manager

Added
less than a minute ago
Type
Full time
Salary
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Related skills

crm compliance project management recruitment stakeholder management

πŸ“‹ Description

  • Help clients collect primary research to guide market entry, product launches, and acquisitions.
  • Manage client requests: scope changes, scheduling, and new project intake.
  • Research and recruit experts for private calls and surveys; connect to clients.
  • Develop screening criteria, understand client compliance, and use Guidepoint CRM.
  • Collaborate with Sales and Relationship Management to optimize client use of services.
  • Coordinate across offices to ensure seamless time-zone transitions on critical requests.

🎯 Requirements

  • Bachelor's or Master's degree.
  • 2+ years of professional experience.
  • Intellectual curiosity and desire to learn.
  • Attention to detail; ability to follow multi-thread client communications.
  • Sense of urgency; thrives in a fast-paced environment.
  • Process-oriented; organized across multiple projects with New York and Boston teams.

🎁 Benefits

  • 15 PTO days, 10 holidays, and sick days
  • Comprehensive medical, dental, and vision plans
  • 401(k) with up to 10% employer match
  • Commuter benefits and corporate discounts
  • LinkedIn Learning development opportunities
  • Friday happy hour, Summer Fridays, and free snacks in the office
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