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customer service healthcare veterinary front desk appointment scheduling📋 Description
- Deliver elevated customer service with warmth, empathy, and professionalism
- Greet clients and manage check-in/out with efficiency and care
- Answer and triage phone calls using a multi-line system
- Schedule appointments and follow-ups in coordination with the clinical team
- Process payments and ensure accurate invoicing
- Monitor the flow of patients and clients throughout the day
🎯 Requirements
- Availability to work evenings and weekends
- Previous veterinary or medical front-desk experience (preferred, not required)
- Strong communication and interpersonal skills
- Comfort working in a fast-paced environment with multiple priorities
- Familiarity with Windows-based systems and practice management software (or a willingness to learn)
- A positive, team-first attitude and a passion for creating a welcoming environment
🎁 Benefits
- Comprehensive benefits: medical, dental, and vision; disability coverage
- 401(k) with company match; retirement planning and contributions
- Generous paid time off; holidays, vacation, and personal time
- Employee discounts on veterinary care and products
- A culture that values you; empathy, collaboration, and wins
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