Client Service Representative

📋 Description

• Deliver warm, professional customer service to clients and pets
• Greet clients; manage check-in and check-out efficiently
• Answer and triage calls on a multi-line phone system
• Schedule appointments, procedures, and follow-ups with the clinical team
• Process payments and ensure accurate invoicing
• Maintain a clean, organized reception and lobby

🎯 Requirements

• Availability to work evenings and weekends
• Veterinary/medical front-desk experience preferred but not required
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities
• Familiarity with Windows-based systems and practice management software (or willingness to learn)
• A positive, team-first attitude and passion for a welcoming environment

🎁 Benefits

• Medical, dental, and vision coverage plus flexible spending options
• 401(k) with company match
• Generous paid time off
• Employee discounts on veterinary care and products
• A culture that values empathy and collaboration