Client Service Representative

📋 Description

• Deliver elevated customer service with warmth and professionalism
• Greet clients and manage check-in/out efficiently and with care
• Answer and triage phone calls using a multi-line system
• Schedule appointments and follow-ups with the clinical team
• Process payments and invoicing accurately
• Maintain a clean, organized reception and lobby

🎯 Requirements

• Availability to work evenings and weekends
• Previous veterinary front-desk experience preferred but not required
• Strong communication and interpersonal skills
• Comfort working in a fast-paced environment with multiple priorities
• Familiarity with Windows-based systems and practice software; willing to learn
• Positive, team-first attitude and passion for a welcoming environment

🎁 Benefits

• Comprehensive benefits: medical, dental, vision; disability coverage; FSA
• 401(k) with company match: retirement and matching contributions
• Generous PTO: holidays, vacation, personal time
• Employee discounts on veterinary care and products
• A culture that values you: empathy, collaboration, wins