Client Service Representative

📋 Description

• Deliver elevated customer service with warmth, empathy, and professionalism
• Greet clients and manage the check-in/check-out process with efficiency and care
• Answer and triage phone calls using a multi-line system
• Schedule appointments and follow-ups with the clinical team
• Process payments and ensure accurate invoicing
• Monitor the flow of patients and clients throughout the day
• Maintain a clean and organized reception and lobby area
• Communicate with doctors, technicians, and managers for smooth operations
• Assist emotionally stressed clients with compassion and clarity
• Support occasional light administrative and cleaning duties as needed

🎯 Requirements

• Availability to work evenings and weekends
• Veterinary/medical front-desk experience preferred but not required
• Strong communication and interpersonal skills
• Comfort working in a fast-paced environment with multiple priorities
• Familiarity with Windows-based systems and practice management software
• Positive, team-first attitude and welcoming demeanor

🎁 Benefits

• Comprehensive medical, dental, vision insurance
• Flexible spending accounts and disability coverage
• 401(k) with company match
• Generous paid time off
• Employee discounts on care and products
• A culture that values you and teamwork