Client Service Representative

📋 Description

• Deliver elevated customer service with warmth and professionalism.
• Greet clients and manage check-in/check-out efficiently.
• Answer and triage phone calls using a multi-line system.
• Schedule appointments and follow-ups with the clinical team.
• Process payments and ensure accurate invoicing.
• Maintain a clean, organized reception and lobby area.

🎯 Requirements

• Prior veterinary/medical front-desk experience preferred, not required.
• Strong communication and interpersonal skills.
• Comfortable in a fast-paced environment with multiple priorities.
• Familiar with Windows-based systems and PMS.
• Availability to work evenings and weekends.
• Positive, team-first attitude and welcoming demeanor.

🎁 Benefits

• Medical, dental, vision coverage plus FSA options.
• 401(k) with company match.
• Generous paid time off and holidays.
• Employee discounts on care and products.
• Culture that values empathy, collaboration, and wins.