Client Service Representative

📋 Description

• Deliver elevated customer service with warmth and professionalism.
• Greet clients and manage check-in/out efficiently.
• Answer and triage calls on a multi-line system.
• Schedule appointments and follow-ups with the clinical team.
• Process payments and ensure accurate invoicing.
• Monitor patient and client flow throughout the day.
• Maintain a clean, organized reception and lobby.
• Communicate with doctors, technicians, and managers for smooth ops.
• Support emotionally stressed clients with compassion.
• Assist with light administrative and cleaning duties as needed.

🎯 Requirements

• Availability to work evenings and weekends.
• Veterinary/medical front-desk experience preferred, not required.
• Strong communication and interpersonal skills.
• Comfortable in a fast-paced environment with multiple priorities.
• Familiarity with Windows-based systems and practice management software.
• Positive, team-first attitude and welcoming demeanor.

🎁 Benefits

• Comprehensive benefits: medical, dental, vision; FSA options.
• 401(k) with company match.
• Generous paid time off (holidays, vacation, personal days).
• Employee discounts on veterinary care and products.
• A culture that values you: empathetic and collaborative team.