Client Service Representative

📋 Description

• Deliver warm, empathetic customer service to clients and pets
• Manage check-ins/check-outs and greet clients
• Answer and triage calls on a multi-line phone system
• Schedule appointments and follow-ups with the clinical team
• Process payments and ensure accurate invoicing
• Maintain a clean, organized reception area
• Collaborate with doctors, techs, and managers
• Support emotionally stressed clients with clarity and compassion

🎯 Requirements

• Availability to work evenings and weekends
• Vet/medical front-desk experience preferred, not required
• Strong communication and interpersonal skills
• Comfort in a fast-paced environment with multiple priorities
• Familiar with Windows-based systems and practice management software
• Positive, team-first attitude and a welcoming environment

🎁 Benefits

• Comprehensive medical, dental, and vision insurance
• Flexible spending options and disability coverage
• 401(k) with company match
• Generous paid time off
• Employee discounts on veterinary care
• A culture that values you and teamwork