Client Service Representative

📋 Description

• Deliver elevated customer service with warmth and professionalism
• Greet clients and manage check-in/check-out efficiently
• Answer and triage phone calls with a multi-line system
• Schedule appointments and follow-ups with the clinical team
• Process payments and ensure accurate invoicing
• Maintain a clean, organized reception and lobby

🎯 Requirements

• Availability to work evenings and weekends
• Previous veterinary or medical front-desk experience (preferred, not required)
• Strong communication and interpersonal skills
• Comfort working in a fast-paced environment with multiple priorities
• Familiarity with Windows-based systems and practice management software (or willingness to learn)
• A positive, team-first attitude and a passion for creating a welcoming environment

🎁 Benefits

• Medical, dental, vision insurance plus FSA options
• Short/long-term disability coverage
• 401(k) with company match
• Generous paid time off (holidays, vacation, personal days)
• Employee discounts on care and products
• Culture that values empathy and collaboration