Client Service Representative

📋 Description

• Deliver elevated customer service with warmth, empathy, and professionalism
• Greet clients and manage the check-in/check-out process with efficiency and care
• Answer and triage phone calls using a multi-line system
• Schedule appointments, procedures, and follow-ups in coordination with the clinical team
• Process payments and ensure accurate invoicing
• Monitor the flow of patients and clients throughout the day

🎯 Requirements

• Availability to work evenings and weekends
• Previous veterinary or medical front-desk experience (preferred)
• Strong communication and interpersonal skills
• Comfortable in a fast-paced environment with multiple priorities
• Familiar with Windows-based systems or willing to learn
• A positive, team-first attitude and a welcoming demeanor

🎁 Benefits

• Comprehensive benefits package: medical, dental, vision, and disability
• 401(k) with a Company Match
• Generous Paid Time Off
• Employee discounts on veterinary care and products
• A culture that values empathy and collaboration