Client Service Representative

📋 Description

• Responds promptly to all client communications.
• Maintains a positive and reliable relationship with assigned clients.
• Resolves client inquiries, problems, and complaints with proper teams.
• Uses the right tools to aid client success; provides coaching on platforms.
• Stays updated on regulations and internal procedures for accurate service.
• Maintains confidentiality of PII and privacy policies.

🎯 Requirements

• High School diploma with one year of customer service experience preferred.
• Excellent customer service, verbal and written communication, collaboration, friendly and results oriented.
• Ability to exercise independent judgement on matters of significance.
• Must be able to multi-task and work with various personalities including clients and coworkers.
• Knowledge of Microsoft Office including Outlook 365, Word, and Excel.
• Ability to learn, understand and use company and department systems.

🎁 Benefits

• Amazing benefits package to take care of your needs.
• Paid time off for work-life balance.
• Mon-Fri schedule (8am-5pm).