Client Service Representative

📋 Description

• Responds promptly to all client communications.
• Maintains positive, reliable relationships with assigned clients.
• Resolves customer inquiries, problems, and complaints; coordinates with teams.
• Uses programs/tools to aid client success; provides coaching on platforms.
• Stays current on regulations and procedures to ensure accurate service.
• Maintains confidentiality of PII; follows privacy policies.

🎯 Requirements

• High school diploma; 1 year of customer service preferred.
• Excellent customer service, verbal/written communication, and collaboration.
• Ability to exercise independent judgement on significant matters.
• Able to multi-task and work with a variety of personalities.
• Knowledge of Microsoft Office: Outlook 365, Word, Excel.
• Ability to learn and use company and department systems.

🎁 Benefits

• Extensive benefits package to cover your needs.
• Paid time off for work-life balance.
• Monday to Friday schedule with regular hours.