Address and resolve customer issues via chat, phone, and email in late evening shifts.
Document client issues and resolutions to the knowledge base.
Gather client feedback to help identify service improvements.
Document and communicate ongoing issues to the day team for follow-up.
Follow established protocols and procedures for client service delivery.

🎯 Requirements

2+ years in customer service, financial services, or startup exposure preferred.
Self-motivated with the ability to work independently during late evening hours.
Good judgment and decision-making when handling cases solo.
Strong communication skills to explain complex concepts to clients.
Basic understanding of finance concepts: banking, credit cards, and accounting.
Comfortable in a fast-paced environment and able to adapt to changing priorities.

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