Resolve standard customer issues via chat, phone, and email during late evening shifts.
Document common issues and resolutions for knowledge base.
Collect client feedback to identify service improvements.
Communicate ongoing issues to the day team for follow-up.
Follow established client service protocols.

🎯 Requirements

2+ years in customer service or financial services/startups.
Self-motivated; able to work independently during late hours.
Good judgment when handling cases solo.
Strong communication; explain complex concepts clearly.
Basic finance: banking, credit cards, accounting principles.
Thrives in fast-paced environment; adaptable.
Bachelor's degree preferred.

🎁 Benefits

In-office role at downtown Salt Lake City.
Diversity and inclusion are core values.
Training and professional growth opportunities.
Supportive team culture.

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