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communication crm customer service retention active listening📋 Description
- Educate clients about Beyond Finance's hardship program, options, and benefits
- Deescalate upset clients with empathy and active listening
- Use CRM to access and document client information and progress
- Assess financial situations and determine options to become debt-free
- Retain clients by developing customized solutions aligned with their goals
🎯 Requirements
- Experience in retention, sales, or collections
- High school diploma or equivalent (AA/BA a plus)
- Able to handle high call volumes in a fast-paced environment
- Resilient and calm under pressure
- Tech-savvy with a CRM system
- Strong verbal and written communication and active listening
🎁 Benefits
- Health, dental, and vision program contributions
- Generous PTO, holidays, and parental leave
- 401(k) matching
- Merit advancement opportunities
- Career development and training
- Collaborative team culture
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