Client Retention Specialist (Remote)

📋 Description

• Educate clients about the hardship program and options.
• Deescalate upset clients with empathy and active listening.
• Navigate the CRM to access client data and progress.
• Assess financial situations to identify debt-free options.
• Retain clients with customized solutions aligned to goals.
• Provide best-in-class service by phone and other channels.

🎯 Requirements

• Experience in retention, sales, or collections.
• High school diploma or equivalent; degrees a plus.
• Ability to work in fast-paced environment and handle high call volumes.
• Resilient and able to remain calm under pressure.
• Tech-savvy with proficiency in a CRM.
• Strong verbal and written communication with active listening.

🎁 Benefits

• Employer contributions for health, dental, and vision.
• Generous PTO, paid holidays, and paid parental leave.
• 401(k) matching program.
• Merit advancement opportunities.
• Career development and training opportunities.