Client Retention Specialist (Remote)

📋 Description

• Educate clients on the hardship debt program.
• Deescalate upset clients with empathy.
• Navigate and maintain CRM records.
• Assess financial situation to identify options.
• Retain clients with customized solutions.
• Meet retention goals and earn commissions.

🎯 Requirements

• Experience in retention, sales, or collections.
• HS diploma or equivalent; BA/AS a plus.
• Fast-paced environment with high call volumes.
• Resilient and calm under pressure.
• Tech-savvy with CRM proficiency.
• Strong verbal and written communication.

🎁 Benefits

• Generous PTO and paid holidays.
• 401(k) matching program.
• Health, dental, and vision coverage.
• Career development and training.
• Collaborative, inclusive culture.