Related skills
crm customer service retention deescalation📋 Description
- Educate Clients: Explain the hardship program and options.
- Empathize and Deescalate: Listen and address client concerns.
- Navigate CRM System: Access client data and track progress.
- Analyze Financial Situation: Assess finances to advise options.
- Retain Clients: Develop tailored solutions to stay in the program.
- Provide best-in-class service via phone and other channels.
🎯 Requirements
- Experience in Retention, Sales, or Collections
- High school diploma or equivalent (A/AS or BA a plus)
- Ability to work in a fast-paced environment with high call volumes
- Resilient and able to remain calm under pressure
- Negotiation and de-escalation skills
- Tech savvy with a CRM proficiency
🎁 Benefits
- Employer contributions for health, dental, and vision
- Generous PTO, holidays, and paid parental leave
- 401(k) matching program
- Merit advancement opportunities
- Career development and training
- Culture of community, inclusion, and belonging
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