Client Retention Specialist (Remote)

📋 Description

• Educate clients on the hardship debt program benefits and options.
• Deescalate upset clients with empathy and active listening.
• Navigate CRM to access client status and progress.
• Analyze financial situations to suggest options for debt-free goals.
• Retain clients by crafting customized solutions and progress.
• Provide best-in-class service via phone and other channels.

🎯 Requirements

• Experience in retention, sales, or collections.
• High school diploma or equivalent; degree a plus.
• Ability to handle high call volumes in a fast-paced environment.
• Resilient; calm under pressure with strong deescalation skills.
• Tech-savvy; proficient with a CRM system.
• Strong verbal and written communication with active listening.

🎁 Benefits

• Employer health, dental, and vision contributions.
• Generous PTO, paid holidays, and parental leave.
• 401(k) matching program.
• Merit advancement opportunities.
• Career development and training.
• Strong team culture and collaboration.