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communication crm customer service retention problem solving📋 Description
- Educate Clients: explain the hardship program, benefits, and options.
- Empathize and Deescalate: listen, address concerns, reduce stress.
- Navigate CRM: access client data and log progress accurately.
- Analyze Financial Situation: assess finances and suggest options.
- Retain Clients: craft customized solutions to meet goals.
- Provide best-in-class service over phone and channels.
🎯 Requirements
- Experience in retention, sales, or collections.
- High school diploma or equivalent; degree a plus.
- Fast-paced environment with high call volumes.
- Resilient and calm under pressure.
- Tech-savvy with a CRM proficiency.
- Strong verbal and written communication with active listening.
- Ability to multi-task, set priorities, manage time.
- Willingsness to adapt to changing environments and learn.
🎁 Benefits
- Health, dental, and vision program contributions.
- Generous PTO, paid holidays, and parental leave.
- 401(k) matching program.
- Merit advancement opportunities.
- Career development and training.
- Collaborative team culture and belonging.
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