Related skills
communication crm customer success negotiation retention📋 Description
- Educate clients on the Beyond Finance hardship program and options.
- Empathize, listen, and deescalate upset clients.
- Navigate CRM to access client data and track progress.
- Analyze clients' financials to determine options.
- Retain clients with customized solutions.
- Meet retention targets and earn commissions.
🎯 Requirements
- Experience in retention, sales, or collections.
- High school diploma or equivalent; AA/BA a plus.
- Fast-paced environment; handle high call volumes.
- Resilient and calm under pressure.
- Negotiation and deescalation skills.
- Tech-savvy; CRM proficiency.
🎁 Benefits
- Health, dental, and vision program contributions.
- Generous PTO, paid holidays, and parental leave.
- 401(k) matching program.
- Merit advancement opportunities.
- Career development and training.
- Team-oriented culture and belonging.
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