Client Relationship Manager, Enterprise

📋 Description

• Foster exceptional experiences for Enterprise/SMB customers.
• Track and monitor sales activity using internal tools.
• Work closely with the sales team on complex opportunities.
• Proactively assess client and provider needs, identifying challenges and growth opportunities.
• Resolve contract, billing, and installation issues; seek solutions.
• Serve as the first escalation point for customer issues and deadlines.

🎯 Requirements

• 3+ years of professional experience in B2B sales support, account management, or order coordination.
• Experience with complex order management: quoting, contracts, and orders.
• Bachelor’s degree from a 4-year university or equivalent telecom experience.
• Excellent spoken and written English skills.
• AT&T Systems experience is an asset.
• Telecommunications lifecycle knowledge from implementation to renewal.
• Strong communication, interpersonal, client services, and time management.
• Self-motivated with ability to perform in a non-structured environment.

🎁 Benefits

• Hybrid work arrangement.
• Diversity- and inclusion-focused culture.